When the Supplier/ Manufacturer or Importer did not close a nonconformity that has been raised as per the requirements of SASO or its technical regulations and relevant standard for his product certification requirements, this will lead to termination, reduction, suspension or withdrawal depending on the situation of the case, and may the non-conformity may be raised within either as a result of surveillance or otherwise, NORME reserves the right to suspend or withdraw the Certificate of Conformity/ Compliance at any time. Appropriate action can include the following:

​

1. Continued certification under NORME conditions.

2. Reduction in the scope of certification to remove nonconforming product variants;

3.  Suspension of the certification pending remedial action by the client;

4. Withdrawal of the certification shall be fulfilled.

​

When the appropriate action includes evaluation, review or a certification decision, the requirements respectively, shall be fulfilled. If certification is terminated (by request of the client), suspended or withdrawn, NORME shall take actions specified by the certification scheme and shall make all necessary modifications to formal certification documents, public information, authorizations for use of marks, etc., in order to ensure it provides no indication that the product continues to be certified. If a scope of certification is reduced, NORME shall take actions specified by the certification scheme and shall make all necessary modifications to formal certification documents, public information, authorizations for use of marks, etc., in order to ensure the reduced scope of certification is clearly communicated to the client and clearly specified in certification documentation and public information. If certification is suspended, the NORME shall assign one or more persons to formulate and communicate the following to the client:

​

• Actions needed to end suspension and restore certification for the product(s) in accordance with the certification scheme.

• Any other actions required by the certification scheme.

​​

These persons shall be competent in their knowledge and understanding of all aspects of the handling of suspended certifications. Any evaluations, reviews, or decisions needed to resolve the suspension, or that are required by the certification scheme, shall be completed in accordance with the applicable parts. If certification is reinstated after suspension, NORME shall make all necessary modifications to formal certification documents, public information, authorizations for use of marks, etc., in order to ensure all appropriate indications exist that the product continues to be certified. If a decision to reduce the scope of certification is made as a condition of reinstatement, NORME shall make all necessary modifications to formal certification documents, public information, authorizations for use of marks, etc., in order to ensure the reduced scope of certification is clearly communicated to the client and clearly specified in certification documentation and public information.